🇺🇸Frequently Asked Questions
The AI is making up false information. How do I fix it?
First, go to https://recado.co/admin/sources (or click on [Sources] in the navigation bar) and use the search bar to enter keywords to find any source with incorrect information. If you find one, click on the "3 dots" and then on [Delete Source].
Sometimes the "correct" information you added as a source doesn’t have enough keywords. If this is the case, edit the source and add more keywords.
Then, go to https://recado.co/admin/abilities (or click on [Abilities] in the navigation bar) and scroll down to [System Prompt]. Write a sentence in the "style" section to instruct the AI not to create information.
Here are some examples:
"DO NOT PROVIDE PRICES UNDER ANY CIRCUMSTANCE UNLESS..." "DO NOT MAKE UP INFORMATION. IF YOU ARE UNSURE OF THE ANSWER, TELL THE USER YOU DON’T KNOW."
After editing, click on [Save Settings] and then on [Ok].
The AI gave an incorrect answer to a user. How can I correct it?
Find the conversation with the user on our [Conversations] page, https://recado.co/admin/conversations. You can use the search bar to look up the user by name or phone number.
Click on the "Summary" of the conversation to open its details.
Locate the question where the AI gave an incorrect response and click on [Improve Answer] below the AI’s green message.
Rewrite the user’s question to add more keywords and make it more specific (users often write short sentences; it’s your job to write the full sentence).
Write the correct answer to the question. Finally, click on [Improve Answer for Future].
I want to see what sources or information the AI used to give a response to a user.
Find the user’s conversation at https://recado.co/admin/conversations.
Below the AI’s response, you’ll see a [SOURCES:] indicator with 5 or more small squares.
Hover over each square to see which source it is. This allows you to see what source the AI used to give a response and verify that it used the correct information you provided.
If you see any incorrect or outdated sources, be sure to delete them in the [Sources] tab.
The AI is not responding to me or another user.
Try diagnosing these three things:
First, check if this is a problem only with one user or with others as well. If it’s with others too, go to our dashboard (recado.co/admin) to see if the chatbot has disconnected. If it has, you’ll see a large pop-up message to reconnect the chatbot by scanning the QR code again.
If your chatbot is online, check if "AI Responses" are turned off. Go to recado.co/admin/abilities and scroll down to the [On/Off Switch]. Make sure the [Turn on AI Responses] option is checked, and under [Allowed phone numbers], make sure you’ve placed an asterisk "*". This asterisk means the AI will respond to all phone numbers.
*If you’ve checked these two things, perform one last check to see if the AI "transferred" or "escalated" the conversation to the user. Go to the [Conversations] page, find the user using the search bar, and check if their label under "Control" is [human] or [AI]. If it says [human], it means the AI has handed over control of the conversation to you. You can return control to the AI by clicking on the conversation and then toggling [AI Auto-Reply] at the top.
Last updated